When a Crisis Won’t Go Away
Most organizations facing a serious crisis would welcome a few days away from the cameras. Manchester City has no such luxury. Its manager still has to face journalists before matches,…
Most organizations facing a serious crisis would welcome a few days away from the cameras. Manchester City has no such luxury. Its manager still has to face journalists before matches,…
Advertisement
There is an idea in crisis communications that saying nothing is the safest option. Sometimes it is. But silence can create space for others to tell the story, and you…
There are moments when a brand simply seems to have the wind behind it. People rave about it, journalists want to write about it and customers want to be associated…
As part of South Asian Heritage Month, Farzana Baduel, CEO and co-founder of Curzon PR and president of the Chartered Institute of Public Relations (CIPR), has been recognized among the…
A thousand-year-old piece of embroidery, a hundred-page resignation letter and a man dressed as a bin have almost nothing in common, except that all three explain, better than any textbook,…
There is a particular kind of reputational crisis that happens when powerful people start to believe the whole world is against them. It can be emotionally persuasive. It can rally…
There are few things more revealing in public life than the questions people refuse to answer. A speech can be rehearsed. A photograph can be staged. A rumor can be…
In reputation management, optimism is often overrated. The organizations that navigate crises best are rarely the ones that assume everything will go right. They are the ones that spend time…
Most people, at some point, want to shape how they will be remembered. The powerful simply have more tools with which to try. This week on When It Hits the…
The goal in most PR crises is not to win everyone back. It is to find the people still willing to listen, earn their attention, and trust in truth. Truth…
There is a unique kind of reputational damage caused by one careless sentence escaping the room it was meant for. This week on When It Hits the Fan, David Yelland and…
There is a particular kind of institutional theatre playing out across boardrooms and cabinet offices right now, and if you work in communications, you will recognize it immediately. Someone who…