Podcasts
The $6.3 Billion Reputation Test
Imagine discovering that hackers have stolen $6.3 billion from your company. Within minutes, your security teams are scrambling to stop the theft, customers are worried about their savings, and you…
Farzana Baduel
Farzana Baduel is President of the Chartered Institute of Public Relations (CIPR) and CEO of Curzon PR. She is the Resident PR Expert at Saïd Business School, University of Oxford, an Honorary Fellow of the CIPR, and a Chartered PR Practitioner. Farzana is also the co-founder of the Asian Communications Network, which champions Asian leadership and representation across the communications industry. Her board roles include serving as a trustee of The HALO Trust and Soho Theatre, and as a member of the English Law Promotion Panel chaired by the UK Deputy Prime Minister.
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Diaspora
When Big Tech Comes to Town
Amazon has a problem. It needs to build a lot more data centers, and a growing number of people do not want them anywhere near their homes. These enormous buildings…
Diaspora
The Billionaire Distortion Field
Billionaires occupy a strange place in public life. Extreme wealth attracts fascination, but it can also make expressions of grievance difficult to hear sympathetically. A complaint about tax that sounds…
Diaspora
When Silence Stops Being Safe
There is an idea in crisis communications that saying nothing is the safest option. Sometimes it is. But silence can create space for others to tell the story, and you…
Diaspora
The Power of Good Vibes
There are moments when a brand simply seems to have the wind behind it. People rave about it, journalists want to write about it and customers want to be associated…
Diaspora
What the Nuns of Canterbury Can Teach You About PR
A thousand-year-old piece of embroidery, a hundred-page resignation letter and a man dressed as a bin have almost nothing in common, except that all three explain, better than any textbook,…
World
Me Against The World
There is a particular kind of reputational crisis that happens when powerful people start to believe the whole world is against them. It can be emotionally persuasive. It can rally…
Diaspora
When the Question Becomes the Story
There are few things more revealing in public life than the questions people refuse to answer. A speech can be rehearsed. A photograph can be staged. A rumor can be…
Diaspora
When the Story Gets Away From You
In reputation management, optimism is often overrated. The organizations that navigate crises best are rarely the ones that assume everything will go right. They are the ones that spend time…
Diaspora
When Power Tries to Write Its Own Legacy
Most people, at some point, want to shape how they will be remembered. The powerful simply have more tools with which to try. This week on When It Hits the…
US News
When Honesty Becomes a Strategy
The goal in most PR crises is not to win everyone back. It is to find the people still willing to listen, earn their attention, and trust in truth. Truth…
Diaspora
What Leaders Say When No One Is Supposed to Be Listening
There is a unique kind of reputational damage caused by one careless sentence escaping the room it was meant for. This week on When It Hits the Fan, David Yelland and…
Europe
The Pocket Watch, the Footpath and the Politics of Looking Tall
There are moments when PR stops looking like communications and starts looking like crowd control. This week on When It Hits the Fan, my co-presenter David Yelland and I looked…