Diaspora
Who Has the Power to Damage a Reputation?
If your parcel has gone missing, the successful delivery of a billion others is unlikely to improve your mood. That is the problem with answering a complaint through statistics. The…
Public Relations
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US News
When Honesty Becomes a Strategy
The goal in most PR crises is not to win everyone back. It is to find the people still willing to listen, earn their attention, and trust in truth. Truth…
Diaspora
What Leaders Say When No One Is Supposed to Be Listening
There is a unique kind of reputational damage caused by one careless sentence escaping the room it was meant for. This week on When It Hits the Fan, David Yelland and…